# How to add a team member

> Published: 2026-06-18
> Updated: 2026-07-08
> Category: Manage
> Canonical: https://finalpos.com/help/add-a-team-member

To add a team member, go to Team → Users and choose + Create, then pick the type: a Hub User (invited by email, with Merchant Hub access) or a POS User (signs in at terminals with a PIN). You assign each user a role that controls what they can access.

## Key takeaways

- Add users under Team → Users with the + Create button; first choose the user type.
- A Hub User is invited by email and can access the Merchant Hub (and terminals).
- A POS User signs in at terminals with a PIN and has no Hub access.
- A POS User needs a first and last name, a role, a 4–6 digit PIN, and outlet access.
- You assign a role when adding a user — create the role first if it doesn't exist yet.

When you add a **team member**, you first choose whether they're a Hub User or a POS User, then assign a role that controls what they can do.

## Two types of user

- **Hub User** — invited by **email**; can access the Merchant Hub (and POS terminals). Use this for staff who manage the business, not just ring up sales.
- **POS User** — signs in at POS terminals with a **PIN** only; no Merchant Hub access.

## How to add a user

1. In the Merchant Hub, go to **Team → Users** and choose **+ Create**.
2. Choose the user type — **Hub User** or **POS User**.
3. **Hub User:** enter the **email** (use **Add another** to invite several at once), assign a **Role**, and **Send Invitations**. Each person gets an email to set up their account.
4. **POS User:** enter the **First** and **Last Name** and optional **Phone**, assign a **Role**, set a **PIN Code (4–6 digits)** used to clock in at terminals, and set **Outlet access**. Then **Review & Confirm**.

The **Role** you assign controls what the user can access. If the role you need doesn't exist yet, create it first under Team → Roles.

## FAQ

**Q: What's the difference between a Hub User and a POS User?**
A: A Hub User is invited by email and can access the Merchant Hub; a POS User signs in at terminals with a PIN and has no Hub access.

**Q: What does a POS User need?**
A: A first and last name, a role, a 4–6 digit PIN, and outlet access.

**Q: Can I invite several people at once?**
A: Yes — when inviting Hub Users, use Add another to enter multiple email addresses, then Send Invitations.

**Q: No roles are available when I add a user.**
A: Create roles first under Team → Roles, then assign one while adding the user.