# How to configure Tips

> Published: 2026-06-16
> Updated: 2026-07-08
> Category: Pay
> Canonical: https://finalpos.com/help/configure-tips

To configure tips, open the Merchant Hub, go to Pay, and select the Setup tab. In the Tips section, switch on Tips Enabled, set your three tip percentages and labels, and save. Tips appear at checkout for Final Pay card payments only — they aren't supported for cash or custom payments.

## Key takeaways

- Tips are configured in the Merchant Hub under Pay → Setup, in the Tips section.
- Turn on Tips Enabled to show the tip selection dialog at checkout.
- Set three tip percentages (1–100%) and give each a label of up to 20 characters.
- The Custom and No tip buttons have editable labels but fixed values; use Reset to default to restore the originals.
- Tips apply to Final Pay card payments only — not cash or custom payments — and prompt the customer on the terminal.

## Where to configure tips

Tip settings live in the Merchant Hub. Go to **Pay**, open the **Setup** tab, and find the **Tips** section — "Configure tip options for Final Pay checkout."

> **You may need permission to save:** Editing these settings requires permission to edit payment settings. If **Save Changes** is unavailable, ask an administrator for access.

## Turn tips on or off

In the **Tips** section, switch the **Tips Enabled** toggle on to show the tip selection dialog whenever Final Pay is used to accept a payment in your checkout flow. Switch it off to skip tipping entirely.

> **Tips apply to Final Pay payments only:** Tip prompts are shown for Final Pay card payments. They are not supported for cash or custom payment types.

## Set your tip options and labels

When tips are enabled, customers see preset tip choices at checkout. You can configure three presets, plus the Custom and No tip buttons:

1. For each of the three presets, enter a percentage between **1 and 100**.
2. Give each preset a **label** of up to 20 characters — for example, 15% → "good", 18% → "great", 25% → "amazing".
3. Optionally rename the **Custom** button (which lets the customer enter any amount) and the **No tip** button. Their labels are editable; their values can't be changed.

> **Keep labels short and friendly:** Labels have a 20-character limit and show on the terminal, so short, encouraging words read best on small screens.

## Save your changes

Use the **Save Changes** button at the top right of the page:

- It stays disabled until you've made a change.
- While saving, a spinner appears.
- On success you'll see "Changes saved successfully."
- If something goes wrong, an error message explains why — adjust and try again.

Settings apply to new checkouts after they're saved.

## Reset to default

To restore the original tip presets and labels, select **Reset to default** at the bottom of the Tips section.

## How tips appear at checkout

When tips are enabled and a customer pays with Final Pay on a connected terminal, they're prompted to choose a tip (one of your presets, Custom, or No tip) before the payment completes. If a tip was collected and you later refund the order, the tip can be refunded too — your reporting separates "Tips refunded" and shows "Net Tips" so your totals stay accurate.

## FAQ

**Q: Where do I configure tips?**
A: In the Merchant Hub, go to Pay → Setup and use the Tips section.

**Q: Why don't tips show for cash or custom payments?**
A: Tips are supported only for Final Pay card payments; cash and custom payment types skip the tip dialog.

**Q: How many preset tips can I set?**
A: Three presets, plus the Custom button (which lets the customer enter any amount) and the No tip button.

**Q: Can I rename the tip buttons?**
A: Yes — each preset has an editable label, and you can rename the Custom and No tip buttons too (their values are fixed).

**Q: How do I undo my changes?**
A: Use Reset to default to restore the original tip options.