# How to make a refund

> Published: 2026-06-30
> Updated: 2026-07-17
> Category: Run
> Canonical: https://finalpos.com/help/make-a-refund

To make a refund, open the Orders tab at your station, open the order, and select Refund. Set the quantity for each item to return (or use Select all items for a full refund), then Proceed to confirm. The refund goes back to the original payment method — to the card for a card sale, or as cash for a cash sale.

## Key takeaways

- Refunds are made from the Orders tab at your station — open the order, then select Refund.
- Set the quantity for each item to refund, or use Select all items for a full refund; the screen shows the running Total refund.
- Proceed to confirm the refund — for a card refund, follow the on-screen prompt.
- Refunds go back to the original payment method — the card for a card sale, or cash for a cash sale.
- Card refunds typically appear within 3–5 business days; cash refunds are given from the drawer right away.

## How to make a refund

1. At your station, open the **Orders** tab in the side menu (alongside **Products** and **Customers**).
2. Find the order — browse the list or use **Search** — and open it. Each order shows its number, customer, date, and status (such as Completed or Refunded).
3. Select **Refund**.
4. Choose what to refund — set the **quantity** for each item to return, or use **Select all items** for a full refund. The screen shows the items selected and the running **Total refund**. If you have a barcode scanner connected, you can also scan a receipt to pull up the matching order and scan an item's barcode to add it to the refund (the scanner matches variant barcodes, not just SKUs).
5. **Proceed** to confirm. For a card refund, follow the on-screen prompt to complete it.

The refund goes back to the **original payment method** — to the card for a card sale, or as cash for a cash sale.

## When will the customer get their money back?

A **card refund** is processed on your side right away and typically takes **3–5 business days** to appear on the customer's statement, depending on their bank. A **cash refund** is given from the drawer at the time of the refund.

## Notes

> **Refund permissions depend on your role.** If you don't see the Refund option, ask your Owner or manager to update your role.

## FAQ

**Q: Where do I make a refund?**
A: At your station, open the Orders tab (in the side menu, alongside Products and Customers), find and open the order, then select Refund.

**Q: Can I refund only part of an order?**
A: Yes — set the quantity for just the items you want to return. Use Select all items when you want to refund the whole order.

**Q: Where does the refund go?**
A: Back to the original payment method — the card for a card sale, or cash for a cash sale.

**Q: How long does a refund take?**
A: A card refund typically appears within 3–5 business days, depending on the customer's bank; a cash refund is given right away.