Support chat is now inside Flow Studio
Flow Studio now includes a floating live support chat, so you can get help without leaving the builder.
Get help without leaving Flow Studio
Building a custom checkout flow takes focus. Hunting for a support tab should not break it.
Flow Studio now has built-in support chat. A floating launcher sits in the bottom-right corner. Click it, ask your question, and get a live reply from our team without leaving your work.
What's included
Floating chat launcher in Flow Studio. Open, minimise or close it any time without touching your canvas.
Real-time replies from the support team, inline in the panel.
Your identity is passed automatically. Your email and account name are pre-filled, so the team knows who you are the moment the conversation starts.
The conversation follows you. Move between views in Flow Studio and the chat stays exactly as you left it.
Why it matters
Merchants and makers told us they were leaving the app to reach support on finalpos.com, then losing their place in the builder. That is a small friction with a big cost when you are mid-flow on a Friday afternoon. Now help is one click away, right where you are working.
The chat reaches the same support team as always. Nothing changes on the support side; it is simply closer to you.
Available now in Flow Studio at flow.finalpos.com.