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Guides, answers, and troubleshooting for Final POS
About Final POS
6 articles- Reference2 min read
Final POS glossary: key terms explained
Plain-language definitions of the key Final POS terms — Merchant Hub, Manage, Pay, Run, Build, Station, flow, Final Pay, command-frame, credits, deploy, and more — so new users can navigate the product and the help center.
Read article → - Explainer2 min read
How Final POS pricing works
Final POS pricing in plain terms — the core platform has no monthly software fee, you pay a processing fee per card transaction through Final Pay, and Build runs on credits with a free tier plus optional paid plans.
Read article → - Explainer2 min read
What makes Final different
How Final differs from a traditional, fixed point-of-sale system — you build your own checkout with AI, run it on devices you own, and manage everything on one connected platform, with no monthly software fee and offline selling.
Read article → - How-to2 min read
Getting started with Final POS
Your front door to Final POS — set up your store in Manage, build your checkout in Build, start selling with Run, and get paid with Pay, with a link to a full guide for each step.
Read article → - Explainer3 min read
Final POS Tool Suite: the complete lineup
A complete overview of Final POS — every product in the suite (Manage, Pay, Run, Build, Scale, and Code), who each is for, the ways to run Final at your counter, and how the products fit together as one connected platform.
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Introducing Final Preview
Introducing Final Preview — a way to use brand-new Final POS features early, while we shape them together. Here's what the tag means and what to expect.
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Account & Billing
3 articles- How-to2 min read
How to update your billing payment method
Update your billing payment method in the Merchant Hub — add a credit or debit card, set your default, and remove cards you no longer use.
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How to view and change your plan
View your plan and usage in the Merchant Hub, and change your plan or manage your subscription through the Stripe Portal.
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How to manage your billing and view invoices
Manage your billing in the Merchant Hub — review your Current Billing Period and estimated fees, plan and usage, and payment methods, and view your invoices.
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Build
7 articles- How-to2 min read
Connect your own AI to Build (MCP)
How to connect your own AI tool — like Claude Code, Cursor, or ChatGPT — to build Final flows over MCP. Start a prompt, choose Connect your own AI (MCP), copy the generated block into your tool, and watch it build your flow with a live preview.
Read article → - How-to3 min read
How to test your flow
How to test your flow in Build's Test view — run the auto-derived test suite, try a Deep test, watch the Signals your flow emits, and review the Issue inbox for problems found in your deployed flow.
Read article → - Explainer2 min read
Choosing a chat mode: Build, Plan, or Ask
A deep-dive on Build's three chat modes — Build (makes changes), Plan (drafts an approach to approve), and Ask (read-only answers) — including when to use each and where the Approve & Build step applies.
Read article → - How-to3 min read
How to build your first flow
A step-by-step quickstart for Build — describe the checkout flow you want, approve the plan, watch the live preview, refine it by chatting, and deploy it to your Final POS stations.
Read article → - Reference4 min read
The Build workspace: layout explained
A tour of the Build workspace — the Build, Test, and Launch views, the top bar, and the three panels of the Build view (chat rail, chat and composer, and the live preview canvas), with what each section and button does.
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Working with multiple chats in Build
Why Build lets one flow have multiple chats — separate conversations on the same flow, branches that isolate work until merged, parallel companion builds, the onboarding chat, and read-only sessions from a connected AI tool.
Read article → - Explainer3 min read
Getting Started with Build
An introduction to Build — Final's AI builder for checkout flows. Describe the flow you want in chat, preview it live, refine it by chatting, and deploy it to your stations.
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Manage
27 articles- Explainer2 min read
Introduction to Team: Users & Roles
The Team section manages who can use your Merchant Hub and Stations, split into Users and Roles, including how to add users and create a new role.
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Introduction to Reports: financials, sales & sessions
The five Merchant Hub reports — Financial Summary, Sales Breakdown, End of Session, Employee Sales, and Transactions — with filtering and export options.
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How to read your Sales Breakdown report
Read the Sales Breakdown report in the Merchant Hub — a detailed breakdown of individual transactions, with sales cards, charts, and the Orders table.
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How to read your Financial Summary
Read the Financial Summary report in the Merchant Hub — three summary charts plus detailed sections covering sales, tax, payments, refunds, card processing, staff, and tips.
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How to read your Employee Sales report
Read the Employee Sales report in the Merchant Hub — see individual employee performance, with KPI cards, the Top Performers and Sales by Role charts, and a per-employee breakdown.
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How to add a product
Add a product to your catalog in the Merchant Hub — set its name, identifiers, pricing and tax, inventory, and outlets, then save.
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Introduction to Dashboard
The Dashboard is the first page in the Merchant Hub — a store overview of sales, payments, top products, and staff, with period filters, comparison, quick actions, and export.
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Introduction to Customers: records & order history
The Customers section is your customer directory — each record linked to that customer's orders — with search, bulk actions, merging, tags, notes, a spending summary, and order history.
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How to export your reports
Export any report in the Merchant Hub — open a report, set your date range and filters, then download it as CSV, Excel (XLSX), or PDF.
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How to find and view orders
Find and view orders in the Merchant Hub — search and filter the orders list, then open an order to see its items, totals, customer, notes, and refund history.
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How to read your Transactions report
Read the Transactions report in the Merchant Hub — the full transaction log of individual sales and refunds, with totals, search, filters, and export.
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How to manage your branding
Manage your branding in the Merchant Hub — set your company name and logo and choose your brand colors, with a live preview before you save.
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How to add and manage outlets
Add and manage outlets in the Merchant Hub — your store locations. Set each outlet's name, address, tax rates, and payment account, and use them across stock, reports, and stations.
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How to use the Media Library
Use the Media Library in the Merchant Hub to upload and manage your images — add product photos, set alt text, copy image URLs, and delete what you no longer need.
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How to read your End of Session report
Read an End of Session report in the Merchant Hub — a station session's closing report, with session info, KPI cards, charts, and detailed sections including the cash drawer reconciliation.
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How to set up a tax group
Set up a tax group in the Merchant Hub — group one or more tax rates, optionally compound them or set per-outlet rates, then assign the group to products.
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How to add a team member
Add team members in the Merchant Hub — invite a Hub User by email, or create a PIN-based POS User for ringing up sales at terminals.
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How to create a role
Create a role in the Merchant Hub and set its permissions to control what team members can access — then assign the role when you add a user.
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How to add and manage customers
Add customers in the Merchant Hub and manage them — capture their details, group them with tags, add private notes, and see their order history.
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How to transfer stock between outlets
Move inventory from one outlet to another with a stock transfer — choose the source and destination, set quantities, send it, and mark it received at the destination.
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How to import products in bulk
Bulk-import products into the Merchant Hub — upload a CSV or Excel file, map your columns to fields, preview the changes, and run the import.
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How to create attributes
Create attributes in the Merchant Hub — the reusable options (like Size or Color) and their values that you use to build product variants.
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How to organize products with categories
Group your products with categories in the Merchant Hub — create categories, nest subcategories, and assign products to them.
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How to adjust stock
Adjust a product's stock in the Merchant Hub — pick the outlet and a stock action (received, returned, damage, theft, loss, or a recount), then save.
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How to set up variants for your products
Set up variants on a product in the Merchant Hub — add attributes in the Attributes & Variations section, generate variants from their values, and set each variant's price.
Read article → - Explainer2 min read
Introduction to Orders: statuses, details & refunds
The Orders section records every transaction in your store — what was sold, how it was paid, who rang it up, and refunds — with order statuses and details.
Read article → - Explainer4 min read
Introduction to Products: catalog, stock & categories
Build and maintain your catalog in the Merchant Hub: the Product List, adding products, adjusting stock, categories, attributes, and stock transfers.
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Merchant Hub
7 articles- Explainer2 min read
Introduction to Media Library
The Media Library is where all your images live in the Merchant Hub — upload once and reuse them across products, with views, search, filters, sorting, and per-image details.
Read article → - FAQ2 min read
Troubleshooting and FAQ
Answers to common Merchant Hub questions — a missing Pay menu, products not at the till, offline Stations, the Apple Pay last-four, refund issues, and missing menu items.
Read article → - Explainer4 min read
Merchant Hub Settings: company, taxes & more
Settings is where you configure how your store behaves — General, Outlets, Taxes, Import/Export, Branding, and API Keys.
Read article → - Reference2 min read
Merchant Hub Glossary
Definitions of key Merchant Hub and Final POS terms — from Attribute and Company to Tax Group, Station, Flow, and Virtual Station.
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Introduction to Flow Library
The Flow Library is a showcase of pre-built checkout flows made in Build. Open it from the bottom of the left menu in the Merchant Hub to browse flows, preview one live with Try now, or copy one into Build with Make it yours.
Read article → - Explainer1 min read
Introduction to Billing
Billing shows what your store is charged for and when — upcoming charges, invoices, payment method, billing address, and usage against your plan limits.
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Getting Started with the Merchant Hub
What the Merchant Hub is, how to set up your store, supported devices and browsers, and who can see what based on user type and role.
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Pay
19 articles- Explainer2 min read
Where Final Pay is available
Final Pay is powered by Stripe, so it's available in the countries Stripe supports. You pick your country during payment setup; card reader and feature availability varies by country and device. Contact Final support to confirm availability where you operate.
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Restricted businesses on Final Pay
Final Pay is powered by Stripe, so the businesses that can accept payments follow Stripe's restricted businesses policy. Most retail, hospitality, and service businesses are supported; some types are restricted or prohibited. Confirm eligibility with Stripe's list or Final support.
Read article → - Explainer4 min read
How tipping works on Final
How tipping works on Final Pay — turn it on in the Merchant Hub under Pay → Setup, set your tip options, what customers see at checkout and on the card reader, and where tips show up in reporting.
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How to enable on-reader tipping
Enable on-reader tipping so customers tip on the card reader screen — refresh your Tips setting in the Merchant Hub, then reconnect your terminal. Works with supported cloud and Bluetooth readers.
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Payment Setup: account & cardholder signatures
Manage your Payment Account and request cardholder signatures in the Merchant Hub under Pay → Setup. For tipping, see How to configure Tips.
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Managing Payments & Disputes
Review your Final Pay transaction history and respond to disputes from the Payments area in the Merchant Hub. Refunds are made at the station.
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Getting paid faster: standard vs. instant payouts
The practical difference between standard and instant payouts — standard follows your schedule at no extra cost, while instant payouts get your money to you within minutes for a small fee.
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Final Pay pricing: how much does it cost?
Final Pay pricing — pay-as-you-go card rates by region for card-present and card-not-present (MOTO and payment Links) charges, with American Express and instant-payout add-ons, and no setup or monthly fees.
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How to configure Tips
Configure tipping for Final Pay checkout in the Merchant Hub under Pay → Setup — enable tips, set percentages and labels, customize the Custom and No tip buttons, and reset to default.
Read article → - Reference3 min read
Terminal Guide - WisePad 3
How the WisePad 3 Bluetooth terminal works with Final Pay — a portable reader you pair from Station Settings on a Native Station — plus connecting, taking payments, and troubleshooting.
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Terminal Guide - BBPOS WisePOS E
How the BBPOS WisePOS E works with Final Pay — a countertop reader with a large customer-facing touchscreen — plus pairing, taking payments, and troubleshooting.
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Payouts, Balances & Funding
Understand your Final Pay balance, manage standard and instant payouts to your bank, set your payout schedule, and explore financing in the Funding area.
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How to connect a Printer
Connect a receipt printer to a Native Station from Station Settings, then set paper size, receipt template, and cash-drawer behavior, and print a test receipt.
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Terminal Guide - Stripe Reader M2
How the Stripe Reader M2 works with Final Pay — a compact Bluetooth reader for mobile payments — plus pairing, taking payments, and troubleshooting.
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How to connect a terminal
Connect a payment terminal (card reader) to a Station — the pairing-code flow for cloud terminals, and the Bluetooth flow for the Stripe Reader M2.
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Terminal Guide - Stripe Reader S700
How the Stripe Reader S700 works with Final Pay — a smart Android reader for countertop or handheld use — plus pairing, taking payments, and troubleshooting.
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Terminal Guide - Stripe Reader S710
How the Stripe Reader S710 works with Final Pay — a next-gen smart reader with Wi-Fi, Ethernet, and cellular — plus pairing, taking payments, and troubleshooting.
Read article → - Explainer4 min read
Getting Started with Final Pay
Set up payment processing in the Merchant Hub so you can accept cards, wallets, and contactless payments with Final Pay, powered by Stripe.
Read article → - Explainer1 min read
Pay: Payments, Payouts & Funding
An overview of the Pay area in the Merchant Hub — set up payments, take and manage payments, and get paid — with links to the step-by-step Pay guides.
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Run
17 articles- How-to2 min read
How to take a Tap to Pay payment
Take a contactless payment with Tap to Pay — turn a supported iPhone or NFC-equipped Android into the card reader, and have the customer tap their card or phone to pay.
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How to set up a Native Station
Set up a Native Station — the point-of-sale that runs in the Final POS app on an Apple or Android device. It registers automatically when you open the app on the device and sign in.
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How to ring up a sale
Build an order at the till — add catalog items to the cart, adjust the lines, and go to checkout to take payment.
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How to park an order and retrieve it
Save a sale for later at the till — with items in the cart, open Cart actions and choose Park order, then bring it back later from Parked orders.
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How to make a refund
Refund an order from the Orders tab at your station — open the order, select Refund, choose the items (or all), and Proceed. Refunds return to the original payment method.
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How to generate an End of Session report
Generate an End of Session report by closing a session on your station, then view and print it from Session Reports on Station Home — or download a copy from the Merchant Hub.
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How to install and configure a checkout flow
Install and configure a checkout flow in the Merchant Hub — browse the Flow Library, install a flow that defines how your stations check out, and adjust its settings.
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How to apply a discount
Discount a sale at the till — apply a discount to the whole cart or to a single item, by percentage or a fixed amount.
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How to split a payment across multiple tenders
Take a single sale across more than one tender — for example part cash and part card. Enter each amount on the split screen and pay it off until the balance reaches zero.
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How to take a payment at checkout
Take payment at checkout by tapping a payment button from your flow's grid. Cash: enter the amount received and give change. Card (Final Pay): the amount goes to your reader or Tap to Pay.
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How to enable Cash Management on your flow
Turn on Cash Management for a flow in the Merchant Hub under Run → Your Flows → flow settings → Station Home, so Stations track the cash drawer for each session.
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How to open a session
Start your shift by opening a session at the till. Covers getting to Station Home on a Native or Virtual Station, the Open New Session step, PIN, and the opening cash float.
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Native Station vs. Virtual Station
How Native and Virtual Stations differ and the features unique to each. A Native Station runs in the Final POS app on a device; a Virtual Station runs in a web browser.
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How to set up a Virtual Station
Set up a Virtual Station — the point-of-sale that runs in any web browser. Create it in the Merchant Hub under Run, then open its URL and sign in. No app required.
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How to make a Custom Sale
Ring up an off-catalog item at the till with the Custom sale tab — enter a name and amount, optionally apply a tax group, and add it to the cart.
Read article → - Explainer2 min read
Run: open your point-of-sale and manage Stations
An overview of Run in the Merchant Hub — open your point-of-sale on a Native or Virtual Station — with links to Station setup, sessions, sales, and refund guides.
Read article → - Explainer7 min read
Station Home: open, close, and switch sessions in Run
Everything Station Home does: open and close sessions, switch users, manage cash, and review session reports and transactions — all from the home screen of a Station.
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Terminal
11 articles- Explainer2 min read
Terminal Settings overview
The settings available on Final Terminal — General, Printer, Receipts, Payment terminal, Environment Data, Tax, Advanced Settings, and Reset Device — opened from the menu.
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How to close a session on Final Terminal
Close your session on Final Terminal from the menu — review the session summary, tap Close session, and confirm to get the close-out report.
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How to set up Final Terminal for the first time
The first-run setup on a Final Terminal — sign in, select your company and outlet, name the terminal, run a test payment, and choose your employee PIN.
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How to view your transactions on Final Terminal
See the payments taken on your Final Terminal — open Transactions from the menu, filter by date, search by amount, receipt, or employee, and tap one for details.
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How to view session reports on Final Terminal
Review past sessions on your Final Terminal — open Sessions from the menu, filter by date, search, and tap a session to open its report.
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Terminal Menu Overview
The Final Terminal menu — your open-session summary and a Close session button, plus links to Transactions, Sessions, and Settings, and the option to switch users.
Read article → - How-to1 min read
How to switch users on Final Terminal
Hand the terminal to another employee — from the menu, tap the switch-user icon, choose the employee, and enter their PIN.
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How to take a Quick Charge on Final Terminal
Take a one-off card payment in Final Terminal with Quick Charge — enter an amount, optionally add a tip, take the payment, and print or email the receipt.
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How to issue a Quick Refund on Final Terminal
Refund an order in Final Terminal with Quick Refund — find the order (search by amount, receipt, or employee), select Refund, and the money goes back to the original card.
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How to take a MOTO payment on Final Terminal
Take a keyed, card-not-present (MOTO) payment in Final Terminal — enter the transaction amount, then key in the customer's card details to charge it.
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Getting Started with Final Terminal
What Final Terminal is — software for taking card payments on a dedicated Stripe smart terminal (currently the Verifone V660p and Stripe Reader S700) — and its four options: Quick Charge, Quick Refund, MOTO, and Send Payment Link.
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