How to find and view orders
Find and view orders in the Merchant Hub — search and filter the orders list, then open an order to see its items, totals, customer, notes, and refund history.
What Orders shows
The Orders area is where you find and view orders taken across your stations. From the list you can search and filter; open any order to see its full detail.
Find an order
In the Merchant Hub, go to Orders.
Use Search orders by receipt ID or product to locate one, and filter by Status.
Select the order to open it.
Read an order
An order's detail shows:
Order Items — what was sold (including any custom sale lines).
Order Summary and Order Totals — subtotal, discounts, fees, tax, change, and the total.
Customer — the customer (or guest), billing address, and any Customer Note or Internal Notes.
Activity timeline — the order's history over time.
Refunds on an order
If an order has been refunded, the order shows its refund history — labelled as a Full refund or Partial refund, with the reason and amount, and the status shown as Refunded.
Refunds are issued at the till (Run app) or on a terminal, not from the Merchant Hub orders page. This page is where you review orders and their refund history.
When to use the Orders list
The Orders list is your record of every sale. Use it to look up a customer's purchase, check exactly what was in an order, confirm a refund went through, or investigate a discrepancy. For period totals and exports, use the reports (such as the Transactions report) instead.
Frequently asked questions
How do I find a specific order? Search by receipt ID or product, and filter by status.
What can I see on an order? Its items, totals, customer and notes, and its activity timeline including any refunds.
Can I issue a refund here? No — refunds are issued on the Run app or a terminal. The orders page shows the refund history.
Can I see partial refunds? Yes — each refund is labelled full or partial, with its reason.
Step by step
- 1
Open Orders
In the Merchant Hub, go to Orders.
- 2
Find an order
Use Search orders by receipt ID or product, and filter by Status, to find the order you want.
- 3
Open the order
Select the order to open its detail.
- 4
Review the details
Check the Order Items, Order Summary, and Order Totals, along with the customer, billing address, and any customer or internal notes.
- 5
Check activity and refunds
The activity timeline shows the order's history, including any full or partial refunds and their reason.
Frequently asked questions
How do I find a specific order?
Search by receipt ID or product, and filter by status.
What can I see on an order?
Its items, totals, customer and notes, and its activity timeline including any refunds.
Can I issue a refund here?
No — refunds are issued on the Run app or a terminal. The orders page shows the refund history.
Can I see partial refunds?
Yes — each refund is labelled full or partial, with its reason.