How to transfer stock between outlets
Move inventory from one outlet to another with a stock transfer — choose the source and destination, set quantities, send it, and mark it received at the destination.
Before you begin
To transfer stock between outlets, you move inventory from one outlet to another — so you need at least two outlets. If you only have one, create another outlet in Settings first.
How to transfer stock
In the Merchant Hub, go to Manage → Products → Stock Transfers.
Choose New Activity, then select New Stock Transfer.
Choose the outlets — select the source outlet (where the stock is leaving) and the destination outlet (where it's going).
Add products and quantities — add the products or variants to move and set the quantity for each. You can't submit if every item is set to 0.
Send the transfer — send it. The transfer is recorded and shown as In Transit.
Receive it at the destination — at the destination outlet, open the transfer and choose Mark as Received. The stock is added at the destination.
Each transfer is recorded — including the products and quantities moved, who created it, and who received it — and you can see transfers In Transit and your transfer history in the Stock Transfers list.
Frequently asked questions
Why can't I create a transfer? Stock transfers require at least two outlets. If you have only one, create another outlet in Settings first.
How does the destination get the stock? Someone at the destination outlet opens the transfer and marks it as received, which adds the stock there.
Why won't the transfer submit? Every item is set to 0. Set a quantity for at least one item before submitting.
Where do I see past transfers? In the Stock Transfers list, which shows transfers In Transit and your history.
Step by step
- 1
Open Stock Transfers
In the Merchant Hub, go to Manage → Products → Stock Transfers.
- 2
Start a new transfer
Choose New Activity, then select New Stock Transfer.
- 3
Choose the outlets
Select the source outlet (where stock is leaving) and the destination outlet (where it's going).
- 4
Add products and quantities
Add the products or variants to move and set the quantity for each. You can't submit if every item is 0.
- 5
Send the transfer
Send the transfer. It's recorded and shown as In Transit.
- 6
Receive it at the destination
At the destination outlet, open the transfer and choose Mark as Received. The stock is added at the destination.
Frequently asked questions
Why can't I create a transfer?
Stock transfers require at least two outlets. If you have only one, create another outlet in Settings first.
How does the destination get the stock?
Someone at the destination outlet opens the transfer and marks it as received, which adds the stock there.
Why won't the transfer submit?
Every item is set to 0. Set a quantity for at least one item before submitting.
Where do I see past transfers?
In the Stock Transfers list, which shows transfers In Transit and your history.