Cash rounding FAQ: split payments, refunds and $0.00 tenders
Cash rounding in Final POS applies only to cash payments; cards, terminals and gift cards are charged to the exact cent. Split cash payments reduce the outstanding balance by the unrounded amount so orders close correctly, partial refunds are calculated per return, and a cash amount that rounds to $0.00 still closes the order as fully paid.
Cash rounding in Final POS
Cash rounding rounds cash payments to your store's configured increment (for example the nearest $0.05 in Canada). It never touches card, terminal or gift card payments. The questions below cover the situations cashiers and managers ask about most: split payments, refunds in several steps, and small cash amounts that round to nothing.
Where do rounding notes show up?
Every rounding adjustment, on a payment or a refund, is recorded as a note on the order and rolled up on the session report. The end-of-day cash drawer balance reflects the cash actually collected and returned, including rounding variance, so you do not need to make manual adjustments to balance the drawer.
Frequently asked questions
Does cash rounding apply to every payment method?
No. Cash rounding applies only to cash payments. Cards, payment terminals and gift cards are always charged to the exact cent, even when a customer pays part of a bill in cash and part by card.
How does rounding work when a customer pays in several cash instalments?
Each cash payment is rounded to your store's increment and charged at that figure, but the outstanding balance is reduced by the amount the customer intended to pay, not the rounded amount. Rounding variance never accumulates against what is owed, and the order closes as fully paid when the balance reaches zero.
Can a split cash payment leave an order stuck open?
No. The order closes as fully paid once the outstanding balance reaches zero, regardless of how many rounding notes were recorded along the way.
What happens when I refund a cash order in several steps?
Each refund is calculated from the items returned in that step, and the cash portion is rounded independently. A refund is never rejected because the cumulative amount exceeds the cash originally collected; the variance is recorded as a note on the refund and on the session report.
What if the cash amount rounds down to $0.00? Does the order close?
Yes. The payment is identified as cash before rounding is applied, so even a $0.00 rounded amount is processed as a cash payment, the rounding note is saved, and the order closes as fully paid. No need to void and restart.
What about orders that are free because of a full discount or redemption?
If the order total is $0.00 before any tender is entered, it follows the free-order path. No cash rounding notes are generated.
Can a cashier change the rounded amount at the register?
No. Rounding is calculated automatically from your store's configured increment and cannot be edited or overridden during checkout.
What if my store has cash rounding turned off?
If the increment is disabled or set to $0.00, all cash tenders process without any rounding adjustment.