How to Process a Split Payment at Checkout
To process a split payment in Final POS, confirm your cart, select Split Payment at checkout, apply each tender (gift card, cash, or card) until the balance reaches zero. The cart locks during payment. For refunds, find the order in Order History, select Full or Partial Refund, and Final returns funds to the original tenders automatically.
What you need
A flow with split payments enabled, deployed to your Station
At least two payment methods available (any combination of card, cash and gift card)
How do I process a split payment at checkout?
Step 1: Build the cart as normal. Add items, apply any discounts, and confirm the order total before starting payment. Once you begin a split payment the cart locks, so you cannot make changes until the transaction is complete or cancelled.
Step 2: Select Split Payment. At the payment screen, choose Split Payment. You see the full outstanding balance.
Step 3: Apply the first tender. Select the first payment method and enter or confirm the amount the customer wants to put on it.
Gift card: scan or enter the gift card. If its balance is less than the amount entered, Final applies the available balance and updates the remaining total automatically.
Cash: enter the amount tendered. If the customer gives more than the split amount, change is calculated on the cash portion.
Card: ask the customer to tap, insert or present their card for the partial amount.
Once the first tender is accepted, the remaining balance updates on screen.
Step 4: Apply the next tender. Select the next payment method and repeat. Card, cash and gift card can be used in any order. Keep applying tenders until the remaining balance reaches zero.
Step 5: Transaction complete. When the balance hits zero, the transaction completes and a receipt is issued. The cart unlocks automatically.
What if I need to change something mid-payment?
Once a split payment is in progress the cart is locked. You cannot add items, change quantities, apply discounts or void the cart until the transaction is finished or cancelled.
If you need to start over, cancel the split payment. Any tenders already taken are recorded, so check with a manager before restarting; card authorisations may need to be refunded separately.
How do I refund a split payment order in full?
Open the Orders tab at your Station and find the split payment transaction.
Select the order and choose Refund.
Choose Full Refund. Final calculates the exact amount to return to each original payment method.
Review the breakdown showing how much goes back to each tender, then confirm. A refund receipt is generated.
How do I issue a partial refund on a split payment order?
Find the order in the Orders tab and choose Refund, then Partial Refund.
Enter the amount to refund. Final distributes it across the original payment methods according to the priority rules set in your flow.
Review and confirm. The refund receipt shows which tenders received funds.
Tips for common situations
Gift card with insufficient balance: Final applies what is available and shows the updated remaining balance. Move to the next tender.
Cash as one of several tenders: change is calculated only on the cash portion of the split, not the full transaction total.
Rounding: if the split produces a fractional cent, Final assigns the extra cent to the last tender automatically.
Step by step
- 1
Build and confirm the cart
Add items and discounts, then confirm the total. The cart locks once the split payment starts.
- 2
Select Split Payment
At the payment screen choose Split Payment to see the full outstanding balance.
- 3
Apply the first tender
Choose gift card, cash or card and enter the amount for that method. The remaining balance updates when it is accepted.
- 4
Apply the remaining tenders
Repeat with the next payment method, in any order, until the balance reaches zero.
- 5
Complete the transaction
When the balance hits zero the sale completes, a receipt is issued and the cart unlocks.