Custom order statuses and manual card entry (MOTO) in checkout flows
In Flow Studio, you can define custom order statuses that ship with each version of your checkout flow and add manual card entry (MOTO) directly to a flow's cart. Describe your status stages or phone-order payment workflow in chat, and Flow Studio wires the order management and payment actions into your flow.
Flow Studio lets you tailor how your point of sale handles orders from the moment items enter the cart to final fulfillment. You can define custom order statuses that travel with each version of your flow, build order management screens from a prompt, and accept manual card entry (MOTO) for full carts.
Flow-defined custom order statuses
When standard order states are not specific enough for your operation, you can ask Flow Studio to define custom order statuses for your flow.
Authored in Flow Studio: Describe the stages your orders move through in chat, and Flow Studio configures those statuses for your flow.
Versioned with your flow: Custom order statuses are saved and deployed per flow version. If you refine your workflow in a new version, those updated statuses ship when you deploy the version to your Stations.
Integrated with order management: Flow Studio can generate screens and buttons that let staff filter, view, and update orders across your custom statuses right at the Station.
Manual card entry (MOTO) on a flow's cart
Mail Order / Telephone Order (MOTO) lets you process a card payment by typing the customer's card details into the screen when the card is not physically present.
In addition to taking standalone MOTO charges from Station Home, you can ask Flow Studio to add manual card entry directly to your flow's cart checkout. This is useful when taking itemized phone or invoice orders:
Staff build the cart using your product catalog, variants, modifiers, and customer records.
At checkout, staff select the manual card entry option built into the flow.
The payment attaches directly to the itemized order rather than recording as an unitemized quick charge.
Checkout hardware and payment dialog behavior
When running a checkout flow on a Station, two built-in behaviors keep counter service predictable:
Card payment dialog protection: While a card payment is in progress, tapping the backdrop area outside the payment dialog will not cancel the payment. A transaction only cancels when the cashier or customer explicitly uses the cancel action.
Cash drawer behavior on cash sales: Completing a cash sale in a flow does not automatically pop the connected cash drawer open. Drawer opening is handled only when explicitly configured in your setup.