How to make a refund
Refund an order from the Orders tab at your station — open the order, select Refund, choose the items (or all), and Proceed. Refunds return to the original payment method.
How to make a refund
At your station, open the Orders tab in the side menu (alongside Products and Customers).
Find the order — browse the list or use Search — and open it. Each order shows its number, customer, date, and status (such as Completed or Refunded).
Select Refund.
Choose what to refund — set the quantity for each item to return, or use Select all items for a full refund. The screen shows the items selected and the running Total refund.
Proceed to confirm. For a card refund, follow the on-screen prompt to complete it.
The refund goes back to the original payment method — to the card for a card sale, or as cash for a cash sale.
When will the customer get their money back?
A card refund is processed on your side right away and typically takes 3–5 business days to appear on the customer's statement, depending on their bank. A cash refund is given from the drawer at the time of the refund.
Notes
Refund permissions depend on your role. If you don't see the Refund option, ask your Owner or manager to update your role.
Frequently asked questions
Where do I make a refund? At your station, open the Orders tab (in the side menu, alongside Products and Customers), find and open the order, then select Refund.
Can I refund only part of an order? Yes — set the quantity for just the items you want to return. Use Select all items when you want to refund the whole order.
Where does the refund go? Back to the original payment method — the card for a card sale, or cash for a cash sale.
How long does a refund take? A card refund typically appears within 3–5 business days, depending on the customer's bank; a cash refund is given right away.
Frequently asked questions
Where do I make a refund?
At your station, open the Orders tab (in the side menu, alongside Products and Customers), find and open the order, then select Refund.
Can I refund only part of an order?
Yes — set the quantity for just the items you want to return. Use Select all items when you want to refund the whole order.
Where does the refund go?
Back to the original payment method — the card for a card sale, or cash for a cash sale.
How long does a refund take?
A card refund typically appears within 3–5 business days, depending on the customer's bank; a cash refund is given right away.