How to make a refund
To make a refund, open your flow's orders screen at your Station (labelled Orders, Order History or Order List depending on the flow), open the order, and select Refund. Set the quantity for each item to return, or use Select all items, then Proceed. Quick Refund on Station Home works with any flow.
How to make a refund
At your Station, open your flow's orders screen. The orders screen is part of your flow and its label varies: Orders, Order History or Order List, depending on the flow.
Find the order, by browsing the list or using Search, and open it. Each order shows its number, customer, date, and status (such as Completed or Refunded).
Select Refund.
Choose what to refund: set the quantity for each item to return, or use Select all items for a full refund. The screen shows the items selected and the running Total refund. If you have a barcode scanner connected, you can also scan a receipt to pull up the matching order and scan an item's barcode to add it to the refund (the scanner matches variant barcodes, not just SKUs).
Proceed to confirm. For a card refund, follow the on-screen prompt to complete it.
The refund goes back to the original payment method: to the card for a card sale, or as cash for a cash sale.
A refund on a unit-based line (an item sold by weight, length, volume or pack) uses the quantity, unit and rate stored at the time of sale, and partial refunds on fractional lines add up to the cent. See How to set up unit-based products and packs.
Refund without opening your flow
Quick Refund on Station Home works regardless of which flow your Station runs. Tap Quick Refund, find the transaction by order number or amount, choose whether to include the tip, and confirm. See How to take quick payments from Station Home.
When will the customer get their money back?
A card refund is processed on your side right away and typically takes 3 to 5 business days to appear on the customer's statement, depending on their bank. A cash refund is given from the drawer at the time of the refund.
Notes
Refund permissions depend on your role. If you don't see the Refund option, ask your Owner or manager to update your role.
Step by step
- 1
Open your flow's orders screen
At your Station, open the orders screen in your flow. Its label varies by flow: Orders, Order History or Order List.
- 2
Find and open the order
Browse the list or use Search to locate the order, then open it. Each order displays its number, customer, date, and status.
- 3
Select Refund on the order
Tap or click the Refund option within the open order.
- 4
Choose items and quantities to refund
Set the quantity for each item to return, or use Select all items for a full refund. The screen shows selected items and the running Total refund.
- 5
Proceed to confirm the refund
Tap Proceed to complete the refund. For a card refund, follow the on-screen prompt to finish.
Frequently asked questions
Where do I make a refund?
At your Station, open your flow's orders screen (labelled Orders, Order History or Order List depending on the flow), find and open the order, then select Refund. Or tap Quick Refund on Station Home.
Can I refund only part of an order?
Yes. Set the quantity for just the items you want to return. Use Select all items when you want to refund the whole order.
Where does the refund go?
Back to the original payment method: the card for a card sale, or cash for a cash sale.
How long does a refund take?
A card refund typically appears within 3 to 5 business days, depending on the customer's bank; a cash refund is given right away.