How to process refunds and split payments in the Drive Thru flow
To process a refund in the Drive Thru flow, open Order History from the Drive Thru menu, tap the order, tap Issue Refund and confirm the tender. For split payments, tap Pay, select Split Payment and enter each tender amount; cash rounding is applied automatically to the cash portion. Refund receipts can be re-printed from Order History.
Before you start
Make sure your Station is running the Drive Thru flow. The steps below cover fees and discounts, split payments, order history, refunds and receipt re-printing.
How do I apply a fee or discount during checkout?
Add items to the cart as usual.
Tap Fee / Discount in the checkout view.
Select the fee or discount to apply.
The order total updates immediately. Review the itemised breakdown before proceeding.
Continue to payment.
How do I split a payment across tender types?
Customers can pay with any combination of cash, card or gift card in a single Drive Thru transaction.
With the order in the cart, tap Pay.
Select Split Payment.
Choose the first tender type and enter the amount the customer is paying with it.
Repeat for each additional tender until the full balance is covered. If you take a cash portion, the flow applies cash rounding automatically and shows the correct change due.
Confirm each tender as payment is collected. The transaction completes when every portion is settled.
If the tender amounts do not add up to the order balance, the flow flags the discrepancy before finalising. Adjust the amounts and try again.
How do I view past Drive Thru orders?
From the Drive Thru screen, open the Menu.
Tap Order History.
Tap any past order to view its items and receipt summary.
Useful for answering a customer's question about a previous purchase without leaving the lane.
How do I process a refund?
Open Order History from the Drive Thru menu.
Find the order and tap it.
Tap Issue Refund.
Confirm the refund tender. Orders paid with a split tender are refunded correctly across each payment type.
The refund is processed inside the Drive Thru flow; there is no need to move the customer to another register.
How do I re-print a refund receipt?
Open Order History and tap the refunded order.
Tap Re-print Receipt. The receipt printer receives the job immediately.
If the printer is disconnected or out of paper, the flow shows an error. Check the connection and paper, then try again.
What happens with out-of-stock items?
If a cashier taps a product with zero inventory, a notification appears and the item is blocked from the cart. Let the customer know it is unavailable and offer an alternative.
Out-of-stock detection depends on the local inventory cache. If the device is offline or the cache has not synced yet, the alert may not appear right away.
Step by step
- 1
Apply a fee or discount
In the checkout view tap Fee / Discount, choose the adjustment, and check the updated total before continuing to payment.
- 2
Take a split payment
Tap Pay, select Split Payment, then enter each tender amount (cash, card or gift card) until the balance is covered. Cash rounding applies automatically.
- 3
Open Order History
From the Drive Thru menu tap Order History and select a past order to see its items and receipt.
- 4
Issue a refund
Open the order in Order History, tap Issue Refund, and confirm the tender. Split-tender orders refund across each payment type.
- 5
Re-print a receipt
Open the refunded order in Order History and tap Re-print Receipt.