Terminal Guide - BBPOS WisePOS E
How the BBPOS WisePOS E works with Final Pay — a countertop reader with a large customer-facing touchscreen — plus pairing, taking payments, and troubleshooting.
About the BBPOS WisePOS E
The BBPOS WisePOS E is one of the payment readers compatible with Final Pay — a countertop reader with a large touchscreen display for customer-facing payments. It's built for fixed checkout counters where the reader stays in one place and faces the customer.
At a glance
Form factor — countertop reader designed to sit at a fixed register.
Display — large touchscreen for clear customer-facing prompts.
Payment types — tap to pay (contactless), chip, and swipe, plus digital wallets.
Connectivity — Wi-Fi.
Power — built-in battery; typically kept on its charging dock at the counter.
Specifications: Connectivity and supported payment types above reflect how the reader is used with Final Pay. For full hardware specifications — exact dimensions, battery life, and supported regions — refer to the manufacturer's product page for this model.
Best for
Best for a permanent counter where customers can see the screen and tap or insert their card.
Pair it with the station at that counter and leave it docked so it's always charged.
Connecting your reader to a station
The BBPOS WisePOS E is a cloud terminal — it connects to a station from Station Settings on the station device, using a pairing code.
Power on your reader and connect it to Wi-Fi.
On the station, open Station Home, then go to Station Settings and open Payment Terminals.
Select Add cloud terminal. On first setup, a pairing code is generated automatically.
Enter the code in the Pairing Code field, then select Add terminal. The terminal is now registered to that station.
Need to generate the pairing code manually? If a code isn't generated automatically, you can create one from the reader's own settings:
Navigate to the Settings page.
Ensure the device is connected to Wi-Fi.
Enter the admin PIN.
Generate a pairing code for device registration.
Then enter that code in the Pairing Code field and select Add terminal.
Keep the reader online: A BBPOS WisePOS E connects over the network, so it must be powered on and connected to Wi-Fi for the pairing code to register.
Taking a payment
Once connected, your reader follows the checkout flow on its station:
Ring up the sale on the station as usual, then at checkout tap your flow's card (Final Pay) payment button.
The amount is sent to the BBPOS WisePOS E. The customer taps, inserts, or swipes their card, or uses a digital wallet / contactless.
If tips are enabled, the customer is prompted to choose a tip before paying. (Set this up in Payment Setup → Tips.)
If signatures are enabled, the customer signs on the reader before the payment completes, and the signature is stored with the order.
When approved, the payment is recorded in the Payments area and the receipt can be printed or sent.
Customize the checkout experience: Tips and cardholder signatures are configured once in Payment Setup and apply across your supported cloud terminals. See "Configuring Tips & Cardholder Signatures."
Care & everyday tips
Charge the reader fully before each shift so it doesn't run out mid-sale.
Keep it connected to Wi-Fi so payments go through without delay.
Keep the screen and card slot clean, and keep it docked at the counter when not in use.
Install updates when prompted so the reader stays secure and current.
Troubleshooting
Pairing code is rejected or won't register — confirm the reader is connected to Wi-Fi, then generate a fresh pairing code and enter it again (codes can expire if left unused).
Reader connects but won't take a payment — confirm the reader is the one connected to the station running checkout, and that the station has an internet connection.
Card payments are declining — try another card to rule out a card issue; check your connection; review the payment in the Payments area for the decline reason.
Wi-Fi keeps dropping — keep it within good range of your router, confirm the network is online, and restart the reader if it goes offline.
Battery won't hold a charge — charge fully before a shift and use the official cable/dock. If it degrades over time, contact support about a replacement.
Frequently asked questions
How do I connect this reader to my station? On the station device, open Station Home, then go to Station Settings → Payment Terminals, select Add cloud terminal, enter the pairing code, and select Add terminal.
Does it accept contactless and digital wallets? Yes. The BBPOS WisePOS E accepts tap-to-pay contactless cards and digital wallets such as Apple Pay and Google Pay, alongside chip and swipe payments.
Can I use tips and signatures with this reader? Yes — tips and cardholder signatures are set up once in Payment Setup and apply to your supported cloud terminals. See "Configuring Tips & Cardholder Signatures."
What if the reader goes offline? Check its Wi-Fi connection and power, then reconnect it in Station Settings. Keep it within good range of your router, confirm the network is online, and restart the reader if it goes offline.
Frequently asked questions
How do I connect this reader to my station?
On the station device, open Station Home, then go to Station Settings → Payment Terminals, select Add cloud terminal, enter the pairing code, and select Add terminal.
Does it accept contactless and digital wallets?
Yes. The BBPOS WisePOS E accepts tap-to-pay contactless cards and digital wallets such as Apple Pay and Google Pay, alongside chip and swipe payments.
Can I use tips and signatures with this reader?
Yes — tips and cardholder signatures are set up once in Payment Setup and apply to your supported cloud terminals. See Configuring Tips & Cardholder Signatures.
What if the reader goes offline?
Check its Wi-Fi connection and power, then reconnect it in Station Settings. Keep it within good range of your router, confirm the network is online, and restart the reader if it goes offline.