How to enable on-reader tipping
Enable on-reader tipping so customers tip on the card reader screen — refresh your Tips setting in the Merchant Hub, then reconnect your terminal. Works with supported cloud and Bluetooth readers.
What on-reader tipping is
On-reader tipping lets customers choose a tip directly on the card reader's screen when they pay, instead of on the point-of-sale screen. It uses the tip options you set for Final Pay, and it works with supported cloud and Bluetooth card readers.
If you've just turned tips on — or on-reader tipping isn't showing yet — the steps below refresh the setting and get your reader to pick it up.
Before you start
Set your tip options in the Merchant Hub under Pay → Setup (see configure Tips).
Have a supported cloud or Bluetooth reader connected to your Station.
Step 1: Refresh your Tips setting in the Merchant Hub
In the Merchant Hub, go to Pay → Setup and find Tips:
If tips are already enabled, turn them off, then on again.
If tips are disabled, turn them on, then off, then on again.
Either way you end with tips enabled. This re-sends your tip configuration to your readers so they can show the tip screen.
Step 2: Wait up to 10 minutes
Give the change up to 10 minutes to reach your terminals before continuing.
Step 3: Reconnect on the Station
Your reader loads the tip configuration when it connects, so refresh the connection:
Disconnect the terminal from the Station.
Close your session.
Unbind the Station.
Log back in, start a session, and reconnect the terminal.
Take a test payment to confirm the tip screen now appears on the reader.
Which readers support on-reader tipping
On-reader tipping works with supported cloud and Bluetooth card readers. Tap to Pay and app-on-device checkouts collect tips on the point-of-sale screen instead, so tipping is still available there.
If the tip screen doesn't appear
Confirm your tip options are enabled under Pay → Setup.
Repeat Step 1, wait the full 10 minutes, then reconnect the terminal.
Make sure you're using a supported cloud or Bluetooth reader.
Step by step
- 1
Refresh your Tips setting
In the Merchant Hub, go to Pay → Setup and find Tips. If tips are already enabled, turn them off and back on. If tips are disabled, turn them on, off, then on again.
- 2
Wait up to 10 minutes
Give the change up to 10 minutes to reach your terminals before continuing.
- 3
Disconnect the terminal
On the Station, disconnect the terminal from the Station.
- 4
Close your session
Close the open session on the Station.
- 5
Unbind the Station
Unbind the Station.
- 6
Log back in and reconnect
Log back in, start a session, and reconnect the terminal. Take a test payment to confirm the tip screen appears on the reader.
Frequently asked questions
Where do I set my tip amounts?
In the Merchant Hub, go to Pay → Setup and open Tips to set your tip options.
Why do I toggle tips off and on?
Toggling re-sends your current tip configuration to your readers so they pick up on-reader tipping.
Why disconnect and reconnect the terminal?
Readers load the tip configuration when they connect, so reconnecting after the change makes the tip screen appear.
Does this work with Tap to Pay?
Tap to Pay and app-on-device checkouts collect tips on the point-of-sale screen. On-reader tipping is for supported cloud and Bluetooth readers.
How long does it take?
Allow up to 10 minutes after toggling tips before you reconnect the terminal.