How tipping works on Final
How tipping works on Final Pay — turn it on in the Merchant Hub under Pay → Setup, set your tip options, what customers see at checkout and on the card reader, and where tips show up in reporting.
Here's how tipping works on Final, end to end — how you turn it on, how you set your own tip options, what the customer sees at checkout and on the card reader, and where tips show up afterward so you can pay your team accurately.
Is tipping built into Final, or is it an add-on?
It's built in. Tipping is a standard setting on your Final account, not a paid extension you have to unlock. You turn it on at the business level, and it applies to the checkout experience across your stations.
Because Final Pay runs on Stripe, the same tipping setup works whether a customer pays by tap, insert, or on a connected card reader — you configure it once, not per device.
How do I turn on tipping and set tip options?
Tipping is configured in the Merchant Hub under Pay → Setup, in the Tips section. There are two things to set:
Tips Enabled — the on/off switch for your business. With it off, no tip prompt appears at checkout. With it on, the prompt is part of the Final Pay payment flow.
Tip options — the presets your customers see.
Under Tip options you get three preset buttons. For each one you set a percentage (a whole number from 1% to 100%) and a label of up to 20 characters. The defaults are Good (15%), Great (18%), and Amazing! (25%). You can also rename the Custom and No tip buttons, and use Reset to default to return to the standard set.
One thing to note: tips apply to Final Pay card payments — they aren't offered for cash or custom payment types.
What does the customer see at checkout?
When tipping is on, the customer reaches an Add a tip step during payment. It shows their bill total and the presets you configured — each with its label and the exact amount that preset works out to on this specific bill. From there the customer can:
Tap a preset — the tip is calculated on the bill total and added instantly.
Enter a custom tip — a keypad lets them type an amount (or a percentage) and confirm.
Choose No tip — a clear option that moves straight to payment.
The prompt works on the main checkout screen and on a customer-facing display, and everything is shown in your store's currency, formatted for your region.
Can customers tip on the card reader?
Yes — on supported readers. On supported cloud and Bluetooth card readers, the tip step can be presented right on the reader, so the customer confirms their tip on the device before the card is charged.
Tap to Pay collects the tip on the checkout screen instead of on the device, so tipping is still available there — it just isn't shown on the reader.
Handing the reader to the customer for the tip step does two things: it keeps staff out of the tip decision, and it captures the tip as part of the same card transaction, so there's no separate step to reconcile later.
Where do tips show up in reporting?
Tips are tracked and surfaced in your Merchant Hub reporting — most usefully in the Employee Sales report, which breaks down activity by staff member and includes a Total Tips figure for each one.
Because the report runs over a date range you choose, you can pull tips for a shift, a week, or a full pay period, and filter by outlet or station. That gives you the numbers to distribute tips to your team accurately, without exporting raw transactions and adding them up by hand.
If you refund an order that included a tip, your reporting separates the refunded tip so your tip totals stay accurate.
Tipping on Final, at a glance
Where you set it up: Merchant Hub → Pay → Setup → Tips
On/off: a single Tips Enabled switch per business
Presets: three tip percentages (1–100%) with editable labels (defaults Good, Great, Amazing!), plus editable Custom and No tip buttons, and Reset to default
Customer choices at checkout: any preset, a custom amount or percentage, or No tip
Where the prompt appears: checkout screen, customer-facing display, and supported cloud and Bluetooth readers
Currency: your store's currency, formatted for your region
Reporting: Total Tips per employee in the Employee Sales report, over any date range
Frequently asked questions
Do I need a separate app or subscription to accept tips on Final? No. Tipping is a built-in setting. You switch it on in the Merchant Hub under Pay → Setup and configure your tip options — there's no separate tips app or add-on.
Can I set my own tip percentages? Yes. You set three preset percentages (1–100%), each with an editable label. The defaults are Good (15%), Great (18%), and Amazing! (25%).
Can customers enter a custom tip or skip tipping? Yes. The prompt lets a customer enter a custom tip — as an amount or a percentage — or choose No tip.
Can customers tip on the card reader? On supported cloud and Bluetooth readers, the tip step appears on the reader. Tap to Pay collects the tip on the checkout screen instead.
How do I see how much my staff earned in tips? The Employee Sales report shows a Total Tips figure per staff member for any date range, and can be filtered by outlet or station.
Frequently asked questions
Do I need a separate app or subscription to accept tips on Final?
No. Tipping is a built-in setting on your Final account. You switch it on in the Merchant Hub under Pay → Setup and configure your tip options — there's no separate tips app to buy or add-on to unlock.
Can I set my own tip percentages?
Yes. You set three preset tip percentages — any whole number from 1% to 100% — and give each an editable label. The defaults are Good (15%), Great (18%), and Amazing! (25%). You can also rename the Custom and No tip buttons or reset everything to the defaults.
Can customers enter a custom tip or skip tipping?
Yes. Alongside your presets, the checkout prompt lets a customer enter a custom tip — as an amount or a percentage — or choose No tip to continue without tipping.
Can customers tip on the card reader?
On supported cloud and Bluetooth readers, the tip step is presented on the reader itself, so the customer confirms their tip before the payment is captured. Tap to Pay collects the tip on the checkout screen instead.
How do I see how much my staff earned in tips?
Tips appear in the Employee Sales report, which shows a Total Tips figure per staff member for any date range you choose and can be filtered by outlet or station.