How to use the support chat in Flow Studio
To use support chat in Flow Studio, click the floating launcher icon in the bottom-right corner of the studio. The chat panel opens with your account identity pre-filled. You can send messages, receive live replies, minimise the panel, and move between views without losing your conversation. The chat never appears on customer-facing POS screens.
Before you start
The support chat is available to any signed-in merchant or maker inside Flow Studio at flow.finalpos.com. There is nothing to configure; it is on by default.
How do I open the chat?
Open any flow in Flow Studio.
Look for the chat launcher icon in the bottom-right corner of the studio.
Click the icon. The chat panel expands and shows either your previous conversation or a welcome screen.
Type your question and press Send. A member of the support team replies in real time inside the same panel.
How do I minimise or close the chat?
Click the minimise button inside the chat panel, or click outside the panel, to collapse it back into the floating launcher icon.
Your conversation is saved. Reopening the launcher picks up exactly where you left off.
Can I keep working while chatting?
Yes. Move freely between sections of Flow Studio, switch flows, open settings or browse your catalog, and the chat stays open (or collapsed, if you minimised it) with the conversation intact.
What does the support team see?
When the chat starts, your email and account name are passed to the support team automatically. You do not need to type them in, so help starts with context.
What if the chat does not appear?
| Situation | What to do |
|---|---|
| The launcher icon is not visible | A browser extension (such as an ad-blocker) may be blocking the chat. Try disabling it for flow.finalpos.com and reload the page. |
| You see an offline warning in the chat panel | Your internet connection dropped. The studio canvas keeps working; reconnect and the chat resumes. |
| You switched accounts and the chat shows the wrong session | Sign out and sign back in. The chat session resets and clears the previous identity automatically. |
Is the chat visible to my customers?
No. The support chat is a tool for merchants and makers building flows. It does not appear on customer-facing POS screens during checkout.
Step by step
- 1
Open a flow in Flow Studio
Sign in at flow.finalpos.com and open any flow. The chat launcher sits in the bottom-right corner of the studio.
- 2
Click the chat launcher
The panel expands with your previous conversation or a welcome screen. Your email and account name are already attached.
- 3
Send your question
Type your message and press Send. A support team member replies in real time inside the panel.
- 4
Minimise and keep working
Click the minimise button or outside the panel to collapse it. Move between views freely; the conversation is preserved.