Station Home: open, close, and switch sessions in Run
Station Home is the home screen of a Station, the hub staff return to between tasks. From it you open a session, take Quick Charge, Quick Refund, Manual Entry and Payment Link payments, switch flows, clock in and out, and use the left menu for Transactions, Session Reports, Cash Drawer and Station Settings.
Introduction to Station Home
Station Home is the home screen of a Station. It's the hub your staff return to between tasks: from here you open a session, take a quick payment without a cart, switch flows, clock in and out, and reach the left menu for transactions, session reports, the cash drawer, and Station Settings.
Station Home is the anchor of your point-of-sale. If the point-of-sale is closed and reopened in the middle of a shift, it comes back here, and any session you had open is still active. Within a flow, a Home Menu Link button, or any button set to the Go to Station Home action, brings staff back to this screen during a session.
What you see on the Station Home landing page
The main panel shows where you are and whether the till is open:
Outlet name and address: the location this Station belongs to.
Station name: which till you're on (for example, "Front Counter 1").
Open or closed status: an illustration that reflects whether the Station currently has an open session.
The button in the centre changes with the Station's state. When the till is closed it reads Open New Session; when a session is already open it reads Resume Session and takes you back into the flow to keep selling.
Quick actions on the landing page
Alongside the session button, the landing page offers:
Open a session and choose the flow it runs.
Quick Charge, Quick Refund, Manual Entry (MOTO) and Payment Link: take or refund a Final Pay payment with no cart. See How to take quick payments from Station Home.
Switch flow chip: change the active flow, or upgrade or roll back its version, without opening settings.
Clock in and out: tap the user row in the footer to open the accounts page, then use Clock In, Break or Clock Out. See How to switch flows and manage shifts from Station Home.
The left menu
Station Home has a left menu with four items:
Transactions: the individual payments taken at this Station.
Session Reports: the close-out reports for the last 10 closed sessions.
Cash Drawer: the Cash Management screen for the drawer (shown only when Cash Management is on for the flow).
Station Settings: configure the device and its hardware.
Station Settings contains seven sections: General, Flow Versions, Printers, Customer Display, Payment Terminals, Input Device Tester and Environment Data. Cash rounding, currency, taxes and tips are configured in the Merchant Hub, not on the Station.
The left menu shows only the items the signed-in user's role allows, so a staff member's menu may be shorter than a manager's. The user row in the footer opens the accounts page, where you switch users, clock in and out, or log out. When a session is open, Close Session ends the shift.
Note: If a menu item you expect is missing, your role may not grant access to it. Session Reports, Transactions, and Station Settings each depend on a matching role permission, and Cash Drawer depends on both Cash Management being on and your role's cash access. Ask your Owner to update your role in the Merchant Hub under Manage → Team → Roles.
Sessions
A session is a single trading period at a Station, usually one shift. Opening a session starts the till and lets staff ring up sales; closing it ends the shift and produces an End of Session report. Sales are always recorded against an open session.
Opening a session
From Station Home, tap Open New Session and choose the flow to run. What happens next depends on whether Cash Management is turned on for your flow:
If Cash Management is on, you're prompted to enter your opening cash float (the cash already in the drawer at the start of the shift) before the session opens.
If Cash Management is off, the session opens straight away and takes you into the flow.
Once the session is open, the till is ready and you can start selling.
Resuming a session
If a session is already open, for example after the point-of-sale was closed and reopened, or because another staff member started the shift, Station Home shows Resume Session. Tap it to go back into the flow and pick up where the till left off.
Closing a session
From Station Home, tap Close Session.
If Cash Management is on, count the cash in the drawer and enter the closing amounts so the till can reconcile against what it expected.
Confirm to close. The session ends and its End of Session report is saved under Session Reports in the left menu, where you can open and print it.
Tip: Sessions can be set to close automatically after a period of inactivity, so cash still reconciles even if a staff member forgets to cash out. This is controlled by the flow's settings.
Switching users
Several staff can share one Station without fully signing in and out. Whoever is active when a sale is rung up is credited with that sale, and tips are attributed the same way, so switching users keeps your reports accurate.
Tap the user row in the Station Home footer to open the accounts page.
On the "Choose your account" screen, pick your account from the list, or use Search your name to find it.
If a PIN is required, enter your 4 to 6 digit PIN to log in. Some stores also allow scanning an ID badge instead.
Whether a PIN is required to switch users is set on the flow. When it's off, tapping your name logs you straight in; when it's on, you're prompted for your PIN each time.
Note: Can't find your name? Ask your manager to set up an account for you in the Merchant Hub. Forgot your PIN? Your manager can reset it under Manage → Team → Users.
Cash Management
When Cash Management is turned on for your flow, which can be configured in the Merchant Hub, the Station tracks the cash in the drawer throughout the shift. Tapping Cash Drawer in the left menu opens the Cash Management screen, which lists your sessions on one side and the cash ledger on the other. The screen shows the Opening balance and Current balance for the selected session, and lets you:
Open Cash Drawer: pop the physical drawer (requires a cash drawer connected to a compatible receipt printer).
Add Cash: record cash put into the drawer, such as a change top-up.
Remove Cash: record a cash drop or payout taken out of the drawer.
Add a note: attach a note to the cash ledger so the reason for a change is on record.
You can also Print Ledger or Print EOS from here. Every entry is recorded against the session so the drawer reconciles at close.
Note: If Cash Management is off for the flow, the Cash Drawer item doesn't appear in the left menu, and opening or closing a session skips the cash steps entirely.
Session Reports and Transactions
Session Reports
Session Reports, in the left menu, lets you review the close-out report for the last 10 closed sessions at this Station, without leaving the till. Pick a session from the list to see its report, which is organized into sections: its details (when the session opened and closed, and who opened and closed it), a sales summary, a fees summary, and a payments summary showing net payments received per tender type after refunds. You can print any report. This item appears only if your role grants access to session reports.
A session only has a report once it has been closed. If you select a session that's still open, you'll be told the report isn't ready yet. To browse older sessions, or to download a copy, open the Merchant Hub and go to Reports → End of Session.
Transactions
Transactions, in the left menu, lists the individual payments taken at this Station, so staff can quickly find a recent one. It's the same activity you'll find in the Transactions report in the Merchant Hub. This item appears only if your role grants access to Station transactions.
Working offline
A Native Station keeps working when the internet drops. You can keep ringing up sales, and orders sync once the device reconnects. When you go offline, Station Home shows a notice that some features are unavailable until you're back online, and actions that need a live connection are paused until the device reconnects.
FAQ and troubleshooting
The button says Resume Session, but I want to start fresh. Resume Session means a session is still open on this Station. To start a new one, tap Close Session first (reconciling cash if prompted), then Open New Session from Station Home.
I don't see Cash Drawer in the left menu. Cash Drawer appears only when Cash Management is turned on for the flow and your role includes cash access. If it's missing, check the flow's settings in the Merchant Hub, or ask your Owner to update your role.
A menu item I need is missing. The left menu hides items your role doesn't allow. Session Reports, Transactions, and Station Settings each depend on a role permission. Ask your Owner or manager to turn on the relevant permission under Manage → Team → Roles.
It's asking for a PIN to switch users. Can I turn that off? Whether a PIN is required to switch users (and to start a session) is set on the flow, not in Station Settings. An Owner or organization user can change it in the flow's settings in the Merchant Hub.
Why don't I see a report for my current session? A session only gets a report once it's been closed. Close the session from Station Home, and its report will then appear under Session Reports.
Where are sessions older than the last 10? Session Reports on Station Home keeps the last 10 closed sessions. Older sessions are in the Merchant Hub under Reports → End of Session.
The point-of-sale reopened to Station Home in the middle of a shift. Did I lose the session? No. Station Home is where it always reopens. Your open session is still active. Tap Resume Session to go back to the till.
Frequently asked questions
The button says Resume Session, but I want to start fresh. What do I do?
Resume Session means a session is still open on this Station. Tap Close Session first (reconciling cash if prompted), then tap Open New Session from Station Home.
Why don't I see Cash Drawer in the left menu?
Cash Drawer appears only when Cash Management is turned on for the flow and your role includes cash access. Check the flow's settings in the Merchant Hub, or ask your Owner to update your role.
A menu item I need is missing. Why?
The left menu hides items your role doesn't allow. Session Reports, Transactions, and Station Settings each depend on a role permission set under Manage → Team → Roles.
Can I turn off the PIN prompt when switching users?
Whether a PIN is required is set on the flow, not in Station Settings. An Owner or organization user can change it in the flow's settings in the Merchant Hub.
Why don't I see a report for my current session?
A session only gets a report once it has been closed. Close the session from Station Home and its report will appear under Session Reports.
Where are sessions older than the last 10?
Session Reports on Station Home keeps the last 10 closed sessions. Older sessions are in the Merchant Hub under Reports → End of Session.
My point-of-sale reopened to Station Home mid-shift. Did I lose the session?
No. Station Home is where it always reopens, and your open session is still active. Tap Resume Session to return to the till.